Frequently asked questions
How long does shipping take?
- Processing time: 1–3 business days after your order is confirmed.
- Global Free Shipping: 5–12 business days. (Depended on your position)
- You will receive a tracking number by email once your order ships.
What is your return and exchange policy?
- Customized items can be returned only if there is a defect or engraving error.
- Request a return within 30 days of delivery with photos of the issue.
- We will repair, replace, or refund your order at no extra cost.
How do I customize my pet necklace and ID tag?
- Choose your necklace style and ID tag color on the product page.
- Enter the text you want on the tag (up to 12 characters) in the personalization box.
How do I choose the right size?
- Measure your pet's neck circumference using a soft tape measure.
- Select a necklace length that is at least 2 inches (5 cm) longer than the measured neck size to ensure a comfortable fit.